TokyoDevices.com Privacy Policy

This English translation is provided for reference only. The Japanese version of this Privacy Policy is the authoritative version. If there is any discrepancy between the Japanese version and this English translation, the Japanese version shall prevail.

Tokyo Devices, Inc. ("we," "us," or "our") handles information about users of the websites and related services that we provide under the name "TokyoDevices.com" (collectively, the "Service") as described below.

1. Information We Collect

In providing the Service, we may collect the following information:

1. Name, company name, department, email address, telephone number, address, and other registration and contact information
2. Order details, payment method, billing and shipping addresses, payment and shipping status, and other transaction information
3. Information provided by users in connection with inquiries, returns, exchanges, repairs, warranties, and refunds, as well as records of our responses
4. Cookies and other identifiers, IP address, access date and time, pages viewed, referring page, device, operating system, browser, searches within the Service, products viewed, cart activity, purchases, and other information about use of the Service
5. Survey responses and other information provided by users, as well as information obtained for transactions from businesses involved in sales, payments, or shipping

2. Purposes of Use

We use the information we collect for the following purposes:

1. To provide account registration, identity verification, login, management of registration information, and other Service functions
2. To accept orders and perform payment, billing, shipping, customs clearance, and other transaction-related operations
3. To respond to inquiries, returns, exchanges, repairs, warranties, and refunds
4. To communicate about orders, shipping, payments, security, and other matters concerning the Service
5. To prevent fraudulent orders, impersonation, unauthorized access, and other misuse
6. To understand use of the Service, improve our products and the Service, deliver advertising, and measure advertising effectiveness
7. To send newsletters about our products, services, and campaigns when requested by a user
8. To protect our rights and respond to violations of our terms, disputes, and legal requirements
9. To perform activities incidental to the purposes above

Users may unsubscribe from newsletters at any time by following the instructions in the email or using another method specified by us. We may send communications necessary to provide the Service regardless of a user's newsletter preferences.

3. Cookies and External Services

The Service uses cookies and similar technologies that are necessary to provide cart, currency, login, security, and other functions. These technologies are not subject to the optional privacy settings.

We also use external services in the following optional categories to analyze use of the Service, measure advertising effectiveness, and display external content:

• Analytics: We use Google Analytics to understand searches, product views, cart activity, and purchases and to improve the Service.
• Advertising measurement: We use Google Ads and Microsoft Advertising UET to measure advertising results and support advertising delivery.
• External content: This category displays embedded content provided by X and other external services on applicable pages.

In the European Economic Area (EEA), the United Kingdom, Switzerland, and other regions where prior consent is required, we do not use an optional category until the user allows it. In other regions, optional categories may be used according to the Service's default settings.

Users may enable or disable optional categories at any time through Privacy settings in the footer. Users may also delete or disable cookies through their browser settings, but doing so may make some parts of the Service unavailable. The information transmitted from the Service, the recipients of that information, and the purposes of transmission are described in the "External Transmission List" at the end of this Policy.

4. Service Providers and Disclosure to Third Parties

To the extent necessary to achieve the purposes of use, we may engage external businesses or use external services for system operations, email delivery, payments, shipping, analytics, advertising measurement, and other activities. When we entrust the handling of personal data to a service provider, we select the provider appropriately and exercise necessary and appropriate supervision over it.

We provide necessary information to payment processors, shipping providers, and other relevant parties for order payment, product delivery, customs clearance, returns, repairs, or refunds.

We do not disclose personal data to third parties unless the individual has consented or disclosure is permitted by law.

5. Handling Outside Japan

In connection with our use of external services, information about users may be handled in the United States and other countries outside Japan. In accordance with applicable laws, we ascertain how information is handled outside Japan and take necessary security measures.

6. Retention and Security

We retain collected information for the period necessary to achieve the purposes of use or for the period required by law, and appropriately delete information when it is no longer necessary to retain it. Transaction and account records are retained for the periods necessary to provide the Service, meet legal and accounting obligations, resolve disputes, and protect the Service.

The Service's session cookie is retained for up to three months, and privacy settings are retained for up to six months. Retention periods for cookies and other identifiers used by external services vary depending on each service's settings, the user's browser settings, and other factors.

We take necessary and appropriate security measures to prevent leakage, loss, damage, misuse, and other incidents involving user information. These measures include clarifying responsibility for handling information, managing access privileges, training officers and employees, securing information systems, and supervising service providers.

At an individual's request, we will provide information about our security measures, except where disclosure may interfere with security management.

7. Requests by Individuals

An individual or their authorized representative may request notification of purposes of use, access, correction, suspension of use, or other action concerning the individual's personal data held by us, in accordance with applicable law.

To make a request, please contact the inquiry point below. We will verify that the requester is the individual or their duly authorized representative and respond in accordance with applicable law.

8. Changes to This Policy

We may change this Policy in response to changes in laws, the Service, or our handling of information. We will announce the updated Policy by posting it on the Service or by another appropriate method.

9. Business Information and Inquiries

• Personal Information Handling Business Operator: Tokyo Devices, Inc.
• Representative: 岩淵 志学
• Address: Tsukuba Center Building 1F, 1-10-1 Azuma, Tsukuba, Ibaraki 305-0031, Japan
• Inquiry point: the Service's contact form

Established: August 24, 2026

External Transmission List

The following table describes the external services used by the Service, the information transmitted from a user's device, the businesses that handle the information, our purposes and the recipients' purposes for using the information, and the main circumstances in which transmission occurs. Transmitted information is handled in accordance with each provider's privacy policy and other terms.